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FAQs

Table of Contents:

  • PRODUCT Q’s:
  • HAIR TYPE USAGE:
  • SHIPPING:
  • BULK ORDERS:
  • ORDERS:
  • CUSTOMER SERVICE:
PRODUCT Q’s:

What Ingredients are in Rooted Treasure’s Organic JBCO?

Only castor beans are in our Organic JBCO. Our Black Castor Oil is 100% pure and not diluted or mixed with any other oil for mass production.

Are Rooted Treasure’s Organic JBCO Sold At Any Other Retailers?

Our Organic JBCO are sold at limited health conscious venues in Queens and Brooklyn, NY that are aligned with our goals. Other than that a majority of our sales are sold exclusively by us online.

HAIR TYPE USAGE:

What hair types does your Organic JBCO work on?

Our Organic Jamaican Black Castor Oil works well on all hair types. Our customers with various hair types have seen the results they need.

You can find tutorials from various customers and influencers on our YouTube and Instagram.

SHIPPING:

Packaging and Shipping:

We package and ship all products within 1-3 business days. Our goal is to get your orders out as quickly as possible. We strive to ship closer to one day. If there is a delay with getting your order out within our listed time frame we will notify you via email.

Do we receive a Shipping Notification?

Yes once products are shipped a notification will be sent to your email right away. You will also be able to track your products.

What Method Is Used For Shipping?

All packages in the United States are shipped via USPS. Packages are shipped internationally via USPS First Class International.

Do You Ship Internationally?

Yes, we do ship internationally.

Do You Ship To Military Locations (Apo/Fpo/Dpo)?

Yes, we ship to military locations.

BULK ORDERS:

Do you offer bulk orders of your Organic JBCO?

Due to the traditional handcrafted creation process and limited supply of our oil we do not offer bulk orders.

ORDERS:

I Placed An Order. Will I Receive An Order Confirmation?

Yes, an order confirmation will be sent to you via email after you complete the checkout process.

I Have Not Received My Order Confirmation, What Should I Do?

If you have not received your order confirmation after checkout please contact us via email, info@rootedtreasure.com

I’ve Placed My Order. What If I Need To Change My Order?

We will do our best to accommodate any changes to your order. The best way to change or cancel an order is to contact us via email, info@rootedtreasure.com

How Do I Track My Order?

When your order is shipped from our warehouse, we will send you an email to confirm your shipment - this email will include tracking information to track your package.

I Placed An Order. When Will My Package Arrive?

Once shipped, orders typically will arrive to your destination within 2-5 business days.

CUSTOMER SERVICE:

Press Inquiries

Members of the media can contact us at info@rootedtreasure.com or marketing@rootedtreasure.com

Need General Help?

We’re available by Facebook messenger or via e mail info@rootedtreasure.com

I Emailed Your Customer Service Team. When Should I Expect A Response?

Our aim is to respond the same day. During busy time frames our response can take up to 48 hours.